Refund Policy

The Refund Policy of PranTag explains the conditions under which customers may request a return, replacement or refund for products purchased through our website. Our goal is to provide a fair and transparent process while maintaining the quality and hygiene standards required for apparel and custom-made items. This policy outlines the situations in which refunds are approved, the timelines for claims, and the responsibilities of both PranTag and the customer throughout the return and refund process. By placing an order with us, you agree to the terms described in this Refund Policy.

Only selected products are eligible for return or refund based on their condition and category. Items must be unused, unworn, unwashed, and returned in their original packaging with all tags intact. Returns are accepted only if the product is found to be damaged, defective, or incorrect at the time of delivery. Customized or personalized products are not eligible for returns or refunds because they are created specifically based on customer preferences. Customers must notify us within the specified time window if they receive a defective or incorrect item so we can verify and assist accordingly.

Certain product categories are not eligible for returns or refunds due to their customized nature, hygiene concerns or personalization details. Made-to-order items, altered garments and products specially created for the customer cannot be returned unless there is a proven defect. Minor variations in color, texture, stitching or pattern are expected in apparel and do not qualify as defects. Customers acknowledge these limitations while placing orders, especially for products that involve tailored measurements or custom selections.

If a customer receives a damaged, defective or incorrect product, they must contact us within the specified period and provide the necessary details, including order information and clear photos of the issue. PranTag will review the request, verify the claim, and decide whether the item is eligible for a return or refund. Once approved, customers will be informed about the next steps, which may include returning the product to us for inspection. Refunds are processed only after successful verification and the timeline may vary depending on the payment method or banking procedures.

After a return is approved and the product is received in acceptable condition, PranTag will initiate the refund using the same payment method used during purchase. Refund timelines depend on payment gateways, bank processing time and internal verification procedures. Customers will be notified once the refund has been initiated. Shipping charges, handling fees and other service-related costs may not be refundable unless the return is due to a verified defect or error from our side. Replacement items may be offered instead of refunds when applicable.

Customers are responsible for providing accurate order details, inspecting the products upon delivery and submitting return or refund requests within the allowed time frame. PranTag reserves the right to modify, update or adjust this Refund Policy at any time based on operational, product or legal requirements. Any updates will be published on this page and continued use of our website implies acceptance of the revised policy. For any return or refund-related concerns, customers may contact us through the communication channels provided on the website.